We start with the customer and work backwards. We work vigorously to earn and keep customer trust; pay attention to competitors, but keep obsessing over customers.
We think like an owner - long term and don't sacrifice long-term value for short-term results. We act on behalf of the entire company, not just for our own team; also, we never say "that's not my job".
We expect and require innovation and invention from our team and always find ways to simplify; we stay externally aware, always look for new ideas from everywhere, and are not limited by "not invented here".
We are never done learning and we always seek to improve. We are curious about new possibilities and act to explore them.
You have relentlessly high standards and hence we are continually raising the bar and driving our team to deliver high quality products, services and solutions.
Speed matters in a business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.
We accomplish more with less. Our constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size or fixed expense.
We operate at all levels, stay connected to the details, audit frequently and be skeptical when metrics and anecdote differ. No task is beneath us.
We listen attentively, speak candidly and treat others respectfully. We are vocally self-critical, even when doing so is awkward or embarrassing. We benchmark our teams against the best.
We respectfully challenge decisions when we disagree; even when doing so is uncomfortable or exhausting. We have conviction and we do not compromise for the sake of social cohesion.
We focus on the key inputs for your business and deliver with the right quality and in a timely fashion.
We believe thinking small is a self-fulfilling prophecy. We create and communicate a bold direction that inspires results. We look around corners to find ways to serve better.